• Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
• Any modification in the reservation is subject to availability at the time of making such a request.
• In the event of cancellation of non-cancellable booking(s), the client shall not be refunded the amount paid towards making the reservation(s).
• In case of early checkout, you are liable to pay for the entire confirmed reservation.
• Please note that for reservation of more than five rooms, group cancellation policy is applicable.
• If cancelled up to 48 hours before arrival no fee will be charged.
• If cancelled less than 48 hours before arrival, or in case of a non-show, 100% of the first night will be charged.
• Multiple reservations for taking advantage of available offers/ liberal cancellation policy shall be treated as single reservation and group cancellation policy shall be applicable.
o On cancellation of refundable booking the refund processing will take time between two (2)-to four (4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.
o In case the booking is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two (2) to four (4) weeks for the bank to process the refund and to show the refunded amount on your credit card.